Frequently asked

ZOOM are proud members of the following associations:
afra
RF NSW
nat
ata
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ZOOM works around your schedule to minimise any disruptions to your business. Early starts, overnighters, weekends? No problem!

Questions we’re asked about business relocations

We have compiled a list of frequently asked questions for your convenience. If you have further questions, please feel free to contact us.

Can I obtain a firm quote ?

Yes, of course you can! We understand that a lot of businesses may be on a tight budget when moving, and need a fixed price. Therefore we can conduct an on-site assessment and review at your convenience. After gathering all the correct information about your business move requirements, we can offer you a great ZOOM fixed quote. All quotes are free, no-obligation and valid for next 30 days. You will be amazed at the low rates we can move you for!

Can I move on time based rates ?

Yes, in fact, we recommend that smaller sized businesses to move with the benefit of a simple time based rate. You can view our rates on our site to see which will suit you best. We charge in half-hour blocks so that you can control your costs. Please note that we never give out hard and fast times over the phone, so please note that if you require a fixed quote, please contact us for an on-site visit.

Are there any extra fees ?

Not extra fees as such but there’s a small half-hour call out charge to cover our team’s time to get to and from your premises in the Sydney metro areas. On every job, our rates are very fair. Outer city limits and country will incur some travel time at the rate of your move; please contact us if you are moving further afar. We charge tolls incurred while being on your job. Your removalists will discuss the best route to take to your next destination before leaving the pickup, and only if you approve a toll road will be taken.

Can I move on a weekend or after-hours ?

Yes of course. We understand that moving during business hours can place you under an immense operational stress. That is why we specialize in perfectly accommodating your needs. Please contact us to discuss them in detail should you have any special requirements.

How does your free box offer work ?

It’s very simple and saves you a lot of money. You can collect all your cartons any time within 7 days of your move. After you are done using them, you can return them anytime within the next 28 days after your move. Please note that you just need to ensure that the boxes are well looked after. We only levy a $5 holding deposit per box but you are billed for whatever cartons you keep even after the 28 days expire.

How do you protect secure documents ?

We use lockable and tag able plastic crates fulfilling high security standards. These crates protect your possessions from weather damage. Please discuss your special security requirements, when you make your booking with our professional team.

Can you dismantle workstations ?

Yes, our teams professionally carry out the dismantling and reassembly of your workstations and other bulky furniture with proper tools and equipment. Please discuss this with us in advance of your move, if there are any special requirements.

Do you move IT equipment ?

Yes, our teams of packers and movers handle your desktop computers, phone equipment, TVs, photocopiers, server racks and much more. However, we do not generally deal with any types of server removals due to their fragile and extremely sensitive nature. This needs to be removed by your professional IT people.

I would like a specific team ?

Yes, our teams of packers and movers handle your desktop computers, phone equipment, TVs, photocopiers, server racks and much more. However, we do not generally deal with any types of server removals due to their fragile and extremely sensitive nature. This needs to be removed by your professional IT people.

Can ZOOM pack and clean too ?

Yes, for a comprehensive and seamless move, take the advantage of our professional pre-packing and end-of-lease cleaning services. Contact us today to discuss your requirements.

Do your trucks have lift-backs ?

Yes, most of our fleet is equipped with lift back. We ensure that lift-back equipped trucks are allocated to those jobs that need it, such as sensitive office equipment removals and other heavy equipment.

What about removals insurance ?

Some buildings demand removalists to carry insurance protection. ZOOM holds public liability insurance, transit insurance and work compensation that exceed all the minimum building requirements. Our insurance policy certificates are available upon written request. Please note that we carry your goods at your risk. We strongly recommend for you to review our removals insurance page and then decide appropriately to take out your own cover for any specific equipment.

Do you use safe work method statements (SWMS)?

We practice good occupational health and safety processes on every move at ZOOM. On top of this, we use SWMS to identify and negate any potential risk.

I need to cancel or alter my move ?

You can certainly cancel or change the date of your move without penalty up until 24 hours before your move is scheduled to start. After this time, we levy a $120 cancellation or change order fee.

I have a complaint, what do I do?

Our business movers are professional. We encourage you and our teams to settle the disputes on the spot because we do not wish to make you unhappy as our customers are very important to us. Whatever may be the outcome, please phone our office as soon as possible, preferably before the business movers leave. We believe in reaching a satisfactory resolution for both the parties before the job comes to its conclusion.

What are your payment terms?

“Strictly payment on completion” is what we follow here at ZOOM. We do not accept cheques under any circumstances, so please do not be offended when you ask and we have to say no. We accept cash and all major credit cards. Please not that Credit cards attract a surcharge.

Our Business and Office Relocation Rates are Unbeatable

For a no-obligation on-site visit to your business to obtain a fixed price quote, contact ZOOM Business Relocation today.

Book appointment 1300 671 995
1300 671 995

ZOOM Business Relocation
Suite 3, 423 King Georges Rd
Beverly Hills NSW 2209

4/7 Smeaton Grange Rd
Smeaton Grange NSW 2567

Payments accepted in:

afra
Moving Australian Businesses Since 2010

Our business removal services cover Sydney CBD, greater Sydney, Central Coast and Newcastle, Wollongong and the Southern Highlands, as well as out to the Blue Mountains and beyond. ZOOM Removals also undertakes business moves from Sydney outbound to Melbourne and Adelaide.

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